ICT services for universities
An extension of your team, not a replacement for it.
Accredited, framework-ready, and staffed by people who have done this in education for decades. We take on the specialist work your team hasn’t got capacity for, and we tell you what’s coming before you need to ask.
Accreditations and frameworks
WHAT UNIVERSITIES TELL US
Complex, decentralised, and never allowed to stop.
Research, teaching and administration run on the same estate with different requirements and no shared tolerance for downtime. Faculties make their own decisions. Legacy platforms sit alongside new ones because neither can simply be switched off.
The risk sits with you, which makes a supplier who overpromises worse than no supplier at all.
So we work as an extension of your team. Specialist skills, additional capacity, and projects delivered correctly the first time.
What that looks like in practice
Not what we promise. What you can hold us to.
01
The same faces, every visit.
Enhanced DBS checked and familiar with your university, they get to know your staff, your site and how things work, from the panel that plays up to the awkward cupboard and who to find in the office.
02
You can see what we can see.
We put software on your network for a month. It finds every device you own, with its age, warranty and condition, and lands it in inACT as red, amber or green against each DfE standard. You’ll know what replacing the laptops costs without anyone counting them by hand.
03
We bring you what’s next.
A monthly webinar, plain-English briefings, and a call whenever you want one. What actually matters for a primary, and what you can safely ignore.
Where we’re worth talking to
From infrastructure and connectivity to cyber resilience and cloud, we help universities build secure, reliable and scalable technology environments.
What we do
Connectivity
Technology should feel effortless. Teachers should not have to think about Wi-Fi bandwidth or network performance. They should be able to focus on teaching. We provide the connectivity foundations that allow learning, collaboration and school operations to run smoothly every day.
- Reliable Wi-Fi across your estate
- Broadband and telephony you can depend on
- Secure networks built for resilience
Security, safeguarding & resilience
Schools rely on technology more than ever, making security and safeguarding essential to everyday operations. We help schools create secure, resilient environments that protect pupils, support staff and provide confidence that systems, data and services are safe.
- Safeguarding controls that protect pupils online
- Security and identity management that keeps data safe
- Backup and recovery designed for rapid restoration
Teaching & learning technology
The right technology should enhance teaching and learning, not create barriers to it. Every solution should be intuitive, reliable and designed around the needs of staff and pupils. We support schools to select, deploy and maintain technology that drives meaningful educational outcomes.
- Classroom technology that enhances teaching and learning
- Devices and platforms that are simple to use and manage
- Integrated systems that save time and reduce complexity
Modern workplace
Teachers and support staff need technology that helps them work efficiently, collaborate effectively and focus on what matters most. We assist schools in getting more from Microsoft 365 and Google Workspace, optimising platforms, licensing and processes to improve productivity.
- Microsoft 365 and Google Workspace configured for success
- Licensing, printing and platforms kept under control
- AI and automation that save staff time
IT management & support
The best IT support solves problems before they affect teaching and learning. It combines day-to-day assistance with proactive management, clear accountability and a roadmap for the future. We work as an extension of your team, helping you maintain a stable environment today while planning confidently for tomorrow.
- Support from people who know your school
- Proactive management that reduces disruption
- Strategic planning that supports long-term goals
FAQs
The questions CIOs and heads of infrastructure ask us most often.
Are you trying to replace our in-house team?
No. Universities have capable teams; what they run out of is capacity and niche specialisms. We take defined pieces of work — a project, a migration, out-of-hours cover — deliver them and hand them back. If what you need is a full outsource, we’re probably not the right call.
Which frameworks can we buy through?
We’re accredited on recognised public sector procurement frameworks and we’re used to the compliance that comes with them. We’ll confirm the current routes open to your institution before you spend any time on it.
What does it cost?
It depends on the scope of the work rather than the size of the institution, because most of what we do here is defined projects and specialist capacity rather than a whole-estate contract. We will scope it properly and price it before you commit to anything.
How do you handle availability outside working hours?
Through agreed cover rather than best endeavours. We’ll set out what’s included, what the response times are and what happens when something goes wrong, in writing, before you sign rather than after.
Still have questions?
Talk to us directly and get the answer you need
Tell us what you’re planning. We’ll tell you if we’re the right people for it.
We’ll tell you what it takes to get there, and what isn’t worth doing.